The logo of MTN is pictured in Abuja, Nigeria September 11, 2018. REUTERS-Afolabi Sotunde-File Photo

The Minister of Communications and Digital Economy, Isa Pantami, have assured that the challenge encountered by MTN users through the Unstructured Supplementary Service Data (USSD) channel will be resolved soon.

MTN subscribers had earlier on Friday taken to social media to lament as commercial banks disconnected them from banking channels including the USSD and banking apps.

Many complained of being unable to recharge their MTN lines using USSD and other banking channels.

MTN also sent a message to its customers asking users to recharge their lines through physical cards.

“Dear Customer, our bank recharge channels are currently unavailable. Kindly recharge using physical cards. We apologise for the inconvenience. Thank you,” the message read.

The Minister in a post on Friday said the difficulty was due to a fallout between MTN Nigeria and some banks.

He added that it has intervened in the feud and the situation will soon be resolved.


“On the fallout between MTN Nigeria and some banks on USSD services today, I engaged with both regulators, the Governor of Central Bank of Nigeria and EVC Nigeria Communications Commission (NCC). We have reached an advance stage of resolving the issues, for the services to be restored to our citizens. Many thanks!” Pantami tweeted.

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